Orders & Shipping
Do you ship internationally?
Yes—we ship worldwide. Please note that some countries may not be eligible due to customs restrictions.
How much does shipping cost?
Shipping fees are calculated at checkout based on your destination and dispatch location.
Shipping costs are calculated based on the destination:
- Hong Kong: $40 - $60 HKD (~$5.12-7.69USD)
- Asia: $60 - $90 HKD(~7.69-$11.54USD)
- Other regions: $60 - $160(~7.69-$11.54USD)
Enjoy free shipping on orders over $600HKD(~$20.5USD).
Where do you ship from?
Orders are shipped from Hong Kong or Mainland China, depending on stock availability.
How long does it take to process my order?
Orders are typically processed within 1–3 business days. We will work quickly to ship your order as soon as possible.
How long does delivery take?
Estimated delivery times (after processing):
- Asia: 5–14 business days
- Europe & North America: 8–20 business days
Delivery may take longer during holidays, peak seasons, or unforeseen circumstances.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive an email with a tracking number—please also check your spam/junk folder if you don’t see it in your inbox.
Do I have to pay customs duties or import taxes?
Any duties, taxes, or additional fees charged by your local customs office are the buyer’s responsibility. Please check your country’s import regulations before ordering.
What is your return policy?
Do you ship internationally?
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
What items are eligible for return?
To be eligible, items must be in the same condition as received—unworn/unused, with tags, and in original packaging—and you’ll need proof of purchase.
How long does it take to process my order?
Orders are typically processed within 1–3 business days. We will work quickly to ship your order as soon as possible.
How do I start a return?
Email us at thedeckalchemist@gmail.com to request a return first. Returns sent without prior approval will not be accepted.
Do you accept exchanges?
We don’t offer direct exchanges. The fastest way is to return your item (once approved) and place a new order.
Do I have to pay customs duties or import taxes?When will I receive my refund?
If approved, refunds are issued to your original payment method within 10 business days after we receive and inspect your return (bank processing times may vary).
What if my item arrives damaged or incorrect?
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item, so we can make it right.
Products
What kind of products do you sell?
We offer original The Deck Alchemist divination card decks, as well as curated paper goods & stationery and jewelry sourced from trusted suppliers.
Are your decks and designs AI-generated?
Some visuals/design elements in The Deck Alchemist products may be created or enhanced using AI tools as part of our creative process. Please refer to each product listing for the most accurate details.
Do the product colors look exactly like the photos?
Colors may vary slightly due to screen settings and lighting.